Frequently asked questions.
What exactly counts as an "automated email"?
Any email Cxnverge sends on your behalf without you pressing send on that specific message: auto-replies to form submissions and campaign sends. Replies you write yourself in the inbox do not count against the daily allowance.
Which forms can I connect?
WordPress and Elementor forms connect with our plugin and a per-form key. Any other site can post submissions to your form's webhook URL. If you have no website, use a hosted Cxnverge form or a link page instead.
Do emails come from my address or yours?
Yours. Cxnverge connects to your own SMTP and IMAP accounts, or to Gmail via OAuth, and sends from your address. Your recipients see you, not us.
Is there really a free plan?
Yes. The Free plan includes every feature with an allowance of 5 automated emails per day, and it does not require a card. When your forms outgrow it, upgrade to Pro (500/day, $8/month) or Plus (unlimited, $100/month).
How do I buy Pro or Plus?
Send us a note through the contact form with the plan you want. We activate it on your account and confirm by email, usually within one business day.
Why do Gmail accounts pause at 500 emails a day?
Google limits each Gmail account to roughly 500 sent emails per day. When a campaign reaches that limit, Cxnverge pauses the account automatically and resumes the next day, so your account stays in good standing.
Where is my data stored?
By default in the Cxnverge cloud. You can migrate your data live to the desktop agent on Windows, macOS, or Linux, and back. A full JSON backup can be downloaded or restored at any time.
Can I cancel or downgrade?
Yes, at any time through the contact form. Your data stays intact; only the daily sending allowance changes.