Website enquiries
The enquiries your website already receives are brought into a managed process, without redesigning your pages or engaging your developers.
Capabilities.
Cxnverge covers the whole of customer correspondence — from the first enquiry to the sale that concludes it — conducted under your own name.
Presence
Give every audience a way to reach your organisation, and give every route the same standard of treatment.
Published forms
Publish forms for enquiries, quotations, registrations, feedback, or applications under your own name — with or without a website of your own.
Link pages
Consolidate the destinations that matter — site, form, booking, profile — behind a single address suitable for campaigns and public profiles.
Digital contact cards
Present your organisation's details as a page, a code, or an image, ready for events, signatures, and printed material.
Public identity
Everything you publish carries your name.
Forms, link pages, and contact cards all appear under a public identity that belongs to your organisation, so what you share reads as yours rather than as a generic service. Pages can be renamed as the business changes without disturbing the reporting behind them.
- An address of your own choosing on a paid plan
- Names your audience will recognise on every page
- Published and revised by you, at any time
Correspondence
Respond immediately and consistently, and keep the entire exchange in one place.
Automatic acknowledgement
Every enquiry is acknowledged the moment it arrives. You determine the message, the address it comes from, and how promptly it is sent.
Considered messages
Prepare messages once and apply them wherever they belong, in plain text or in your own design, addressed personally to each recipient.
Unified correspondence
Read and answer mail from every connected account in a single view, with search, conversation history, and attachments to hand.
Your own accounts
Correspondence is sent through the business accounts your organisation already uses. Your customers see you, and the sending reputation earned remains yours.
Verification codes
Issue single-use codes within your messages, available to your own systems.
Assurance
Nothing is dropped, and nothing is left in doubt.
Correspondence is handled in an orderly manner with full visibility of what has been delivered and what remains in progress, whether it concerns one recipient or an entire audience.
- Delivery visibility for every individual recipient
- Pause, resume, and reissue at your discretion
- A complete record of what was sent, and when
Sender reputation
Whether your correspondence is read is decided by the standing of the address it comes from. Cxnverge treats that standing as an asset of yours and manages it as a matter of course.
Standing under management
Every connected sending address is held to a standard, and what that standard rests on is maintained on your behalf rather than left to your attention.
Considered establishment
A newly connected address is introduced to your audience at a measured pace, so that it earns its standing with the mailbox providers rather than spending it.
Recipients withdrawn
An address that refuses your mail, or a recipient who declines it, is withdrawn from everything that follows without anyone having to intervene.
Campaign safeguards
A campaign the audience is rejecting is held on your behalf before it can spend the standing your organisation has taken time to build.
Domain readiness
What your sending domain presents to the rest of the world is examined for you, and anything outstanding is stated plainly and in practical terms.
Stated plainly
How your mail is being received is reported for each account and each period, beside the rest of your figures and without interpretation required.
Protection
Growth that does not cost you your reach.
The moment an organisation begins to correspond at volume, its reputation becomes the thing that decides whether any of it arrives. Cxnverge keeps that consideration in front of the send rather than behind it, so a period of unusual demand, an ageing list, or a campaign that fails to land is contained before it reaches your standing.
- Applied to every message, not to campaigns alone
- Held separately for each of your connected accounts
- Attentive by default, and open to your own judgement
- Included on every plan, at no additional charge
Audience
Convert enquiries into an audience your organisation owns, and address it responsibly.
Contact management
Every enquiry becomes a record. Organise your audience into the groupings your business actually uses, and bring in or take out records as you require.
Direct campaigns
Address an entire audience with an announcement, a newsletter, or a follow-up, and retain the outcome for your own records.
Consent and preferences
Recipients may withdraw at any time from any message, and each account offers a preference page on which they choose what they hear about.
Enquiry tracking
Follow each enquiry from arrival to answered, review what was sent in response, and reissue anything that warrants a second attempt.
Sales tracking
Carry every lead through to a sale.
Every pursuit advances through stages of your organisation's choosing, visible to the colleagues engaged in it, with the standing of the whole apparent at any moment.
- A pipeline shaped to your sales process
- Participation governed by role
- A complete account of every pursuit
- Outcomes reported alongside the rest of your figures
Insight
Establish which channels earn attention, and how much of that attention becomes business.
Message performance
See what becomes of everything you send, from receipt to reply.
Link engagement
Know which of your destinations earn action, and revise them at any time.
Reporting
Figures you can act on, gathered responsibly.
Everything you publish reports its own audience alongside the enquiries it produced, so the effect of a campaign or a new page is apparent without assembling figures from several places. Visitors are always offered the choice to decline, and results are presented in aggregate rather than as personal records.
- Attention, engagement, and conversion side by side
- Daily, monthly, yearly, or any period you specify
- Audience composition by location, device, and origin
- Narrowed to a single page or a single enquiry channel
- No advertising networks and no third-party tracking
Governance
Retain control of the accounts, the audience, and the data that sit behind them.
Deployment and stewardship
Our cloud, or infrastructure you control.
Operate on the Cxnverge cloud, or place your workspace on a machine your organisation controls where policy or regulation requires it. The position is reversible, and enquiries continue to be received and answered throughout the transition.
- Available for Windows, macOS, and Linux
- Mail credentials held securely and used solely on your behalf
- A complete copy of your workspace on request
- Close your account and take your data with you at any time